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WHATSAPP BUSINESS API DOCUMENTATION UPDATE
WHATSAPP BUSINESS API DOCUMENTATION REGISTRATION
WHATSAPP BUSINESS API DOCUMENTATION VERIFICATION

The phone number will still be visible in the contacts view. If a user has already saved the business number in their address book, the name from their address book will always be displayed. WhatsApp verifies authenticity of a brand for every account on the WhatsApp Business API.ĭepending on your business account type, users will see different things. Very few businesses will be official business accounts.īy default, any account using the WhatsApp Business API or WhatsApp Business App is a business account.

The name of the business is visible even if the user hasn't added the business to their address book. WhatsApp has verified that an authentic, notable brand owns this account.Īn official business account has a green checkmark badge in its profile and chat thread headers. Please the details below on the differences between an Official Business Account and a regular Business Account: Customers can choose which one of the accounts types they want and submit the necessary details and Syniverse will make every effort to request the account on behalf of the customer.

WHATSAPP BUSINESS API DOCUMENTATION REGISTRATION

There are two types of WhatsApp business accounts:įacebook at its sole discretion, decides if a registration is approved for an Official Business Account or as a Business Account. Syniverse will assist you with the registration of a WABA. Once you have a Facebook Business Manager Account created and have your Business Manager ID, the next step is to register for a WhatsApp Business account (WABA).

WHATSAPP BUSINESS API DOCUMENTATION VERIFICATION

WhatsApp requires all Businesses to submit Business Verification in their Facebook Business Manager account.įor more information on how create a Facebook Business Manager, please see Creating a Facebook Business Manager WhatsApp Business Account (WABA) WhatsApp Business API uses your Facebook Business Manager account to identify your business and associate your phone numbers with it.

Approved Messaging Templates (required for sending notifications)Īll Customers must have or be able to create a Facebook Business Manager account and verify it to use WhatsApp Business API.

Syniverse WhatsApp Business API Sender ID.

Phone Number(s) (E.164 formatted number).

WhatsApp Business Messaging Channel is currently available to Businesses on the Syniverse CPaaS platform who has executed a WhatsApp Business Messaging Service agreement with Syniverse What you will need to use WhatsApp Business API Key components to using WhatsApp Business API Channel

WHATSAPP BUSINESS API DOCUMENTATION UPDATE

Engage users on a variety of use cases ranging from OTP, Critical Alert update, Payment update, Shipping update, Issue resolution, Reservation update etc.

The WhatsApp Business Solution may not be used to send any messages to or from the following countries and regions: Crimea, Cuba, Iran, North Korea, and Syria

Reach over 2 Billion monthly active end-users in close to 180 countries.

Send pre-approved templated notification messages to your customers.

Engage your customers in a 24/7 customer care conversational messaging using a chatbot or an application.

Send and receive messages from to and from end-users with a WhatsApp application including text, media and documents.

What can you do with the SCG WhatsApp Business Messaging Channel?

Integrating and consuming WhatsApp Business API via the Syniverse CPaaS Omni-channel WhatsApp channel is easy and quick.

The WhatsApp Business API channel with access to close to 2 billion active monthly users in over 180 countries is now part of Syniverse’s cloud-based Omni-Channel messaging solution and available via the same API endpoint that you use to consume other channels like for SMS, MMS, Facebook Messenger, Push Notification & WeChat.īusinesses can enable engagement use cases by programmatically sending and receiving WhatsApp messages from their systems (CRM, customer care tools, POS etc.) thereby creating workflows that provides value to the end-users. Syniverse CPaaS Messaging API now supports access to WhatsApp Business API for Businesses to enable customer engagement via one of the most widely used messaging channels in the world.